This article provides a workaround for an issue where you can't install a VMWare driver on a server that is running Windows Server 2008 R2 and that has the Telnet Server service installed. Original product version: Windows Server 2008 R2 Service Pack 1 Original KB number: 3066752. Consider the following scenario.
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This article provides a workaround for an issue where you can't install a VMWare driver on a server that is running Windows Server 2008 R2 and that has the Telnet Server service installed.
Original product version: Windows Server 2008 R2 Service Pack 1
Original KB number: 3066752
Symptoms
Consider the following scenario:
- On a computer that is running Windows Server 2008 R2, you add an Ethernet adapter to a VMWare vSphere environment.
- The Telnet Server service is installed.
- In the Services snap-in of the Microsoft Management Console (MMC), you configure the Telnet Server service to start manually or automatically.
- In the Services snap-in, you configure the Telnet Server service to log on by using the Local System account. Additionally, you don't select the Allow service to interact with desktop checkbox.
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In this scenario, when you try to install the driver through Device Manager, the attempt fails, and you receive the following error message:
Windows found driver software for your device but encountered an error while attempting to install it.
After the installation failure occurs, you try unsuccessfully to install another available Ethernet adapter from the VM Settings list. For example, you select Intel E1000. However, the second driver also doesn't install. Additionally, a log entry that resembles the following is logged in Setupapi.dev.log under %windir%/inf/:
dvi: {Plug and Play Service: Device Install for PCIVEN_15AD&DEV_07B0&SUBSYS_07B015AD&REV_01FF565000B37984FE00}
ump: Creating Install Process: DrvInst.exe <DateTime>
ump: Server install process exited with code 0xc0000142 <DateTime>
ump: {Plug and Play Service: Device Install exit(c0000142)}
ndv: Device Install failed for new device..installing NULL driver.
dvi: {Plug and Play Service: Device Install for PCIVEN_15AD&DEV_07B0&SUBSYS_07B015AD&REV_01FF565000B37984FE00}
Cause
This problem occurs because the Telnet Server service makes some security-related permission changes during initialization to the window station that it's running in. If you configure the Telnet Server service to run by using the Local System account without the ability to interact with the desktop, the service starts under a different window station. This may cause conflicts with other processes that also run under the Local System account and that don't interact with the desktop, such as the installation process for a new device driver.
Workaround
To work around this problem, don't run the Telnet Server service under the Local System account. We recommend that you leave the Telnet Server service to run under its default Local Service account.
If this doesn't temporarily fix the problem, verify that the latest version of VMWare Tools is installed. If you can't update or uninstall VMWare Tools, follow these steps:
Obtain the setup files for the latest version of VMWare Tools.
Click Start, type cmd in the Start Search box, and then click OK.
At the command prompt, change the drive to your CD-ROM drive (For example, drive D).
Type
setup /c, and then press Enter to force removal of all registry entries and delete any previous versions of VMware Tools.Note
For 64-bit guest operating systems, type setup64 /c instead.
Install the latest version of VMWare Tools.
Verify that the Telnet Service logon setting is set correctly.
Restart the server.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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Previously, when you installed Windows 7 SP1 as a guest OS, you could install VMware Tools without problem.
However, since VMware Workstation 16, some warnings and an error occur if the guest OS is not up to date.
1. Warnings displayed when installing VMware Tools on Windows 7
To begin, warnings will be displayed regarding the installation :
- VSock Virtual Machine Communication Interface Sockets driver
- Host Guest Shared Folders driver
Then, you will get a 'Windows can't verify the publisher of this driver software' error.
This is because VMware has updated the certificates used to sign these drivers using the SHA-2 encryption algorithm. Except that this algorithm is not supported by default by Windows 7.
2. Installation of prerequisites
To find out about the prerequisites required for installing the VMware Tools of VMware Workstation 16 on Windows 7, simply consult the informations regarding VMware Tools 11.1.5.
As you can check on the VMware site, you will see that this new version of VMware Tools requires Windows 7 SP1 with the KB4474419 update.
To get started, install Windows 7 SP1 if you haven't already.
Otherwise, download the service pack 1 of Windows 7 from the Microsoft Update catalog and install it in the virtual machine.
If you click on the 'KB4474419' link referenced on the VMware site, you will arrive on a page : SHA-2 code signing support update ..
As you can see, this update will add support for the SHA-2 algorithm for code signing.
This will allow Windows 7 to be able to correctly check the signature of the various drivers that will be installed by VMware Tools in your virtual machine.
To download this update, you can use Windows Update or download it manually from the Microsoft Update Catalog by clicking on this link : KB4474419.
On the site that appears, sort the list by date of the last update to find the most recent version of this Windows update and download the one adapted to the architecture of Windows 7 that you have installed :
- Windows 7 x86 : Windows 7 in 32-bit
- Windows 7 x64 : Windows 7 in 64-bit
Once you click on the 'Download' button, you will have a small window like this with a download link.
Just click on it to download this update.
To transfer this update to the virtual machine, you have several options :
- download it directly from the virtual machine
- store it on an USB key and plug it virtually into your virtual machine from the VMware Workstation interface.
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Indeed, drag/drop and VMware Workstation shared folders don't work for the moment since VMware Tools are not installed in your virtual machine.
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Launch the downloaded file and a window will appear telling you : Security Update for Windows (KB4474419).
Wait while this Windows update is installed.
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Restart the virtual machine after its installation is complete.
The 'Configuring Windows updates' message appears while restarting the virtual machine.
3. Install VMware Tools on Windows 7
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Now, you can install VMware Tools by clicking on : VM -> Install VMware Tools.
Wait while the VMware Tools install.
As expected, the installation completes without any warning and without any error.
Once the virtual machine has restarted, don't forget to activate Windows 7 aero, by right-clicking 'Personalize' on the desktop, then clicking on the 'Windows 7' Aero theme.